FAQ
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. Ordering Process
Shopping with us is simple and convenient. Browse our collection of metal home decor, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll provide your shipping information and payment details to complete the purchase.
2. Payment Methods
We offer a variety of secure payment options to suit your needs. You can pay using major credit cards (Visa, MasterCard, American Express), PayPal, and other trusted payment gateways. All transactions are encrypted for your safety and security.
3. Shipping & Delivery
We ship both domestically and internationally. Delivery times and costs are calculated at checkout based on your location and the size of your order. We offer standard and express shipping options, and all orders come with a tracking number for your convenience.
4. International Shipping
For international customers, please note that additional shipping fees may apply, and your order may be subject to customs duties, taxes, and clearance fees, which are the responsibility of the buyer. Estimated delivery times will vary depending on the destination country.
5. Processing Time
Once your order is placed, we aim to process and ship it within 1-2 business days. You will receive a confirmation email once your order has been shipped, including a tracking number to monitor its progress.
6. Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges within 3 days of delivery. Please ensure that the items are unused and in their original packaging. Contact our customer service team to initiate a return or exchange.
7. Refund Policy
Once we receive your returned item and inspect it, we will process your refund. Refunds are typically issued within 1-2 business days, and the amount will be credited back to your original method of payment.
8. Custom Orders
If you’re looking for a custom-designed metal decor piece, we offer bespoke options to suit your style. Custom orders typically take longer to produce, so please allow additional time for manufacturing and delivery. Pricing for custom orders will be provided after consultation.
9. Order Tracking
After your order has been shipped, we will send you a tracking number via email. You can track your shipment through our website or the carrier’s site to get real-time updates on your order’s status.
10. Bulk Orders
We offer bulk order services for businesses, events, or large projects. If you’re interested in purchasing multiple items or wholesale quantities, please contact our sales team to discuss special pricing and delivery options.