SHIPPING & DELIVERY

We pack your decorative with extra care and get it to you just as fast as we can. Find out how to estimate shipping and delivery times below.All the products are created by our skilled artists by pouring all their skill and years of experience, rich tradition and culture from generations in making it and with less use of automatic machinery.

Actual products delivered might vary in color, shape, finish and size as those are handcrafted individually.

PACKAGING

• Metal handicraft, wooden handicraft etc are wrapped with bubble packing sheet to protect against damage before being packaged in corrugated shipping containers. There is not an option at this time to ship the items flat.
• Items like class, mirror etc are covered securely with extra foam for fragile part and placed in adjustable corrugated inserts that lock the frame in position.

Frequently Asked Questions (FAQs)

1. What types of products do you sell on Kraphy.com?

We specialize in handcrafted metal home decor products including wall art, key holders, tealight holders, nameplates, and more — designed to add elegance and personality to your space.

2. Are your products handmade?

Yes, all our products are 100% handmade by skilled artisans using high-quality wrought iron and metal, ensuring unique designs and durable finish.

3. How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. We offer a secure payment gateway for a safe and smooth purchase experience.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for eligible pin codes across India. You’ll see the option during checkout if your area is covered.

5. What are the delivery charges and timelines?

We offer free shipping across India. Orders are usually delivered within 5–7 business days, depending on your location.

6. Can I customize a product?

Yes, we accept custom orders for bulk quantities or special requests. You can contact us via email or WhatsApp to discuss your design needs.

7. What if I receive a damaged or defective product?

In case of damage or defect, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund as per our return policy.

8. How do I care for metal decor items?

To maintain the shine and life of your product, wipe it with a soft dry cloth. Avoid using water or harsh chemicals.

9. Do you offer gift packaging?

Yes, we provide gift-ready packaging for special occasions. You can select the gift wrap option or mention it in your order notes.

10. How can I contact Kraphy for support or inquiries?

You can reach us at support@kraphy.com, call us directly, or connect via our WhatsApp chat for quick assistance.